The rapid adoption of artificial intelligence across legal, claims, regulatory and professional services sectors has created significant opportunities for increased efficiency and improved decision-making. However, recent decisions have highlighted the growing risks associated with the use of unverified AI-generated content.

In the Trade Marks Appeals decision Pro Health Solutions Ltd v ProHealth Inc (BL O/0559/25), concerns were raised regarding the use of generative AI that resulted in inaccurate legal references, misquoted authorities and misleading submissions. The decision emphasised that parties remain responsible for ensuring the accuracy of materials presented to tribunals and courts, regardless of whether those materials have been produced with AI assistance. The decision also highlighted the possibility of regulatory consequences for professional representatives where appropriate. 

Why This Matters

As AI becomes increasingly integrated into legal practice, claims handling, complaint management and dispute resolution, organisations face growing exposure to:

• Hallucinated authorities
• Misquoted judgments
• Incorrect legal propositions
• Inaccurate summaries
• Procedural errors
• Regulatory risk
• Professional negligence exposure
• Reputational damage

Many organisations are adopting AI technology, yet few have implemented independent verification procedures to ensure that AI-generated outputs are accurate, defensible and compliant.

Justice on Appeal's Solution

Justice on Appeal provides independent AI assurance and verification services designed to help individuals, businesses and professional organisations use AI safely and effectively. Our services are intended to provide an additional layer of scrutiny before information is relied upon in:

• Litigation
• Complaint investigations
• Regulatory proceedings
• Appeals
• Internal investigations
• Claims management
• Professional advice processes

AI Verification Services

We review and assess:

• AI-generated reports
• Legal research outputs
• Case summaries
• Chronologies
• Evidence analyses
• Complaint reports
• Investigation reports
• Supporting documentation

Our verification process aims to identify:

• Fabricated authorities
• Citation errors
• Unsupported conclusions
• Inconsistencies
• Evidential gaps
• Factual inaccuracies
• Analytical weaknesses

AI Risk and Governance Audits

Justice on Appeal assists organisations in developing safer AI practices through independent assessments of:

• AI usage procedures
• Verification frameworks
• Quality assurance processes
• Risk management controls
• Compliance procedures
• Governance arrangements

This service is particularly valuable for law firms, claims management companies, regulated professionals, insurers and businesses relying upon AI-generated analysis.

Our objective is not to discourage AI use, but to help organisations use it confidently and responsibly.

Strategic Business Opportunity

The increasing scrutiny of AI-generated content creates a significant opportunity for independent verification services. While many organisations are focused on what AI can produce, far fewer are focused on verifying whether those outputs are accurate. Justice on Appeal occupies this critical space between AI generation and professional reliance, helping clients reduce risk, improve accuracy and enhance confidence in their decision-making.

Our Mission

To help individuals, businesses and legal professionals harness the power of artificial intelligence while reducing the risks associated with unverified information. Through independent review, investigative analysis and structured verification, Justice on Appeal helps clients identify errors before they become complaints, regulatory issues, negligence claims or costly litigation mistakes.

At Justice on Appeal, we understand that legal, administrative, and dispute-related matters can be complex, stressful, and time-consuming. To provide effective, accessible, and intelligent support for our members, we have developed MAAT™ (Master Automated Assistant Technology), a pioneering system that combines the power of Artificial Intelligence, advanced data analysis, internet-based research, and human professional oversight.

MAAT is designed to assist members in understanding their situations, identifying relevant legal and procedural considerations, and supporting the pursuit of fair, communicative, and practical resolutions wherever possible.

How MAAT Works

When a member submits an issue, concern, dispute, or legal matter, MAAT undertakes a detailed analysis of the information provided.

By integrating multiple technologies and knowledge sources, the system can:

• Analyse facts, evidence, correspondence, and supporting documentation.
• Identify key issues and areas requiring attention.
• Produce detailed reports outlining findings and observations.
• Reference relevant legislation, regulations, guidelines, and legal principles where applicable.
• Highlight strengths, weaknesses, risks, and opportunities within a case.
• Provide a structured overview of potential pathways towards resolution.
• Recommend communicative and non-confrontational approaches aimed at resolving disputes without unnecessary escalation.

Our philosophy is that many disputes can be resolved through effective communication, informed understanding, and professional engagement before more formal action becomes necessary.

Detailed Reporting and Case Assessment

One of MAAT's key strengths is its ability to produce comprehensive reports that examine matters in significant detail.

These reports can help members by:

• Breaking down complex situations into clear and understandable sections.
• Identifying procedural errors or areas of concern.
• Highlighting relevant legal duties and obligations.
• Referencing applicable statutory provisions and case law where appropriate.
• Presenting information in a logical and organised format.
• Providing practical recommendations for next steps.

This allows members to gain a clearer understanding of their position and make informed decisions regarding their affairs.

Administrative and Correspondence Support

Where members require assistance beyond the initial assessment and reporting process, Justice on Appeal can provide additional administrative support under separate instruction.

Such support may include:

• Drafting professional correspondence.
• Preparing letters to opponents, organisations, insurers, public bodies, or third parties.
• Responding to complaints and disputes.
• Preparing representations and submissions.
• Assisting with evidence organisation and document presentation.

These services are provided on a paid instruction basis and are tailored to the individual needs of the member and the complexity of the matter involved.

Court Assistance and Advocacy Support

In circumstances where disputes cannot be resolved through communication or administrative engagement, members may require formal legal representation.

Justice on Appeal works alongside a trusted panel of legal professionals who may be able to assist with:

• Legal advice and strategic case management.
• Litigation support.
• Court applications and proceedings.
• Advocacy and representation.
• Tribunal appearances.
• Appeals and review proceedings.

Depending upon the circumstances of the case, support may be offered through:

• Pro bono assistance where available and appropriate.
• Fixed-fee arrangements.
• Private client instructions.

Each matter is assessed individually to determine the most suitable route forward.

Our Commitment to Members

Justice on Appeal is committed to empowering individuals by providing access to information, technology, and professional support that might otherwise be difficult to obtain.

Through MAAT, members benefit from:

• ✅ Advanced AI-assisted analysis
  ✅ Detailed issue and evidence assessment
  ✅ Relevant legal and procedural referencing
  ✅ Practical resolution strategies
  ✅ Administrative support when required
  ✅ Access to trusted legal professionals
  ✅ A member-focused approach centred on fairness, transparency, and justice

Justice Through Understanding

MAAT is more than a technology platform. It is a bridge between information, legal understanding, and human support.

By combining intelligent automation with experienced professional oversight, Justice on Appeal aims to help members navigate disputes and challenges with greater confidence, clarity, and opportunity for resolution.

Justice on Appeal: Empowering Members Through Knowledge, Technology, and Access to Justice.

Click here to find out more about Justice on Appeal